Privacy policy

1. Who we are

Car-Ching Limited (“Car-Ching”, “we”, “us”) buys used cars from people across the North East of England. We are the controller of the personal information described in this policy.

• Company number 08951603, registered in England and Wales
• Registered office: 33 Station Road, Stannington, Morpeth, Northumberland, NE61 6DX
• Phone: 0191 266 6668
• Email for privacy requests: to confirm
• ICO registration number: to confirm

2. This preview website

This website is a redesign preview. The valuation journey on it is a demonstration:

• Anything you type stays in your browser's memory on that page. It is not sent to us or anyone else, and it is cleared when you close or reload the page.
• If you choose “Download this preview summary”, the file is created on your device. We don't receive a copy.
• The site sets no cookies and uses no analytics, advertising or tracking tools. See our cookie policy.
• Like any website, our hosting provider processes technical information such as your IP address and browser type to deliver pages and protect the site from abuse. Confirm hosting provider (for example Cloudflare) and log retention

Links to the live valuation service at valuations.car-ching.co.uk, to Facebook and to car-ching.co.uk take you to separate websites with their own privacy and cookie information.

3. Information we collect

When you ask for a valuation, make an enquiry or sell your car to us, we may collect:

• Contact details: your name, email address and phone number.
• Vehicle details: registration, make, model, mileage, condition, service history and anything else you tell us about the car.
• Appointment details: your preferred branch, collection address, dates and times.
• Sale documents: when you sell, we check your V5C logbook, MOT details, photo ID (driving licence or passport) and proof of address, and take your bank details to pay you. If the car is on finance, we need the settlement letter from your finance company.
• Correspondence: messages and emails you send us. Confirm whether calls are recorded

4. How we use your information

• To provide your valuation and reply to your enquiries.
• To arrange and manage branch visits and collections.
• To follow up if a valuation isn't completed or an appointment is missed.
• To appraise the car, confirm you own it or are entitled to sell it, and complete the purchase.
• To pay you and, where relevant, settle outstanding finance.
• To keep the business and accounting records we are required to keep by law.
• To prevent fraud and keep our customers, staff and business safe.

We don't use your details for marketing unless you have agreed to it, and we don't sell your personal information.

5. Our lawful bases

6. Who we share it with

We only share personal information where it's needed to complete your valuation or the sale, or where the law requires it. This may include:

• your finance company, to settle any outstanding finance;
• the DVLA, where vehicle keeper records need updating;
• our bank and payment providers, to pay you;
• vehicle data and valuation providers that help us identify and value cars name providers;
• IT, hosting and communication providers that run our systems on our behalf name providers;
• professional advisers such as accountants and insurers;
• the police, HMRC or other authorities where we are legally required to.

7. How long we keep it

• Records of cars we buy, including payment records, are kept for at least six years after the end of the financial year in which the sale happened, as UK tax law requires.
• Valuations and enquiries that don't lead to a sale are kept for period to confirm, then deleted.
• Copies of ID and proof of address are kept for period to confirm.

8. Keeping it safe

We use physical, electronic and managerial safeguards to prevent unauthorised access to the information we collect, and only staff who need it can see it.

9. Transfers outside the UK

Confirm whether any provider stores data outside the UK. Where information is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK's adequacy regulations or the International Data Transfer Agreement.

10. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where we no longer need to keep it;
• ask us to restrict how we use it, or object to us using it for legitimate interests;
• ask for information you gave us to be transferred to you or another organisation;
• withdraw consent at any time, where we rely on it.

To use any of these rights, call us or write to the address below. We'll reply within one month. There's normally no charge.

11. Making a complaint

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk (opens in a new tab) or on 0303 123 1113.

12. Changes to this policy

We'll update this page if the way we use personal information changes, and show the date of the latest version at the top.

Questions?

Call the team on 0191 266 6668, or write to Car-Ching Limited, 33 Station Road, Stannington, Morpeth, Northumberland, NE61 6DX.

Contact form on car-ching.co.uk (opens in a new tab) ↗